Service hotline and product consultation

With us you are always competently available

End customers and business partners expect you to be constantly available – preferably round the clock. However, you can’t (or don’t want to) offer this service with your own staff? In that case we will be pleased to help!

We receive your phone calls, document them carefully, forward them, arrange for return calls or handle the call closing the case.

We work when and how you want:

  • Answering all or only spill-over calls
  • Answering calls during or outside of your service hours or round the clock

Our staff members possess great competence and many years of experience in handling inbound hotlines dealing with service and product issues covering the entire health sector.

On this basis, we are able to accept and process questions and offer counselling on nearly any issue in the health and medical technology sector.
Depending on what we have agreed on and the processes you have stipulated, our staff will answer queries on the basis of an existing list of FAQs or by accessing the customer’s IT systems.

What our customers have to say about us

Arztrufzentrale NRW (Medical Call Centre North Rhine Westphalia), Dr Michael Klein (Executive Director)

‘The Medical Call Centre has worked with Sanvartis for several years. We particularly appreciate our partner’s great reliability and extraordinary flexibility.’

parmapharm, Frank Stuhldreier (Executive Director)

‘For over 12 years, our pharmacy network has offered the 24-hour “Gesund ist bunt” health hotline, a service for our pharmacists and their customers which is unique in the pharmacy sector. A central element is the Sanvartis service centre, which not only allows our pharmacies to be available by phone round the clock – but also gives the customers of our “Gesund ist bunt” pharmacies the chance to obtain professionally competent, first-rate health-related information from medical consultants and pharmacists! Thanks to our collaboration with Sanvartis we can offer our pharmacists and their customers and patients genuine values added which are unequalled in the German market in this form and quality.’

VIACTIV, Stephen Loy (Change Management)

'Viactiv is known as the most sportive health insurance in Germany. During off-peak times, Sanvartis is our new partner to help our clients with questions around the topic health insurance as first-level contact. We are excited about the professional way of how the project phase and implementation has been conducted. The phone services started recently are delivered with an excellent quality of advice and service, a high level of call reception and not least with motivation and a high commitment of the team. We are looking forward to continue an outstanding fairplay in the premier league - together with Sanvartis.'